WHITE PAPERS
360-degree Feedback
Multi-source feedback systems offer valuable benefit for individual managers since they provide difficult-to-obtain insight about how their skills are perceived by others. In addition, aggregate reports can reveal priority areas for development at various organizational levels and within specific work units. At the same time, managers who wish to use multi-source feedback appropriately and effectively often find themselves embroiled in thorny issues related to this powerful but easily misused tool. Chief among them is the use of 360-feedback for personnel review. We show how to integrate 360-feedback into a performance management program that avoids turning assessment into a "ratings game."

Adaptive Culture
Successful companies maintain a balanced focus on key stakeholders: customers, investors, employees — and welcome leadership from all levels of the organization. An 11-year study by Harvard researchers shows dramatic financial benefits of a balanced approach to leadership and employee participation. In this article, we chart the results of this study, and suggest resources to build an adaptive corporate culture in your organization.

Getting Beyond Employee Satisfaction Surveys — Assessing Organizational Effectiveness
Your employees know more than you think about how to increase your organizational effectiveness. Focus your employee survey on tapping employees' knowledge of how well the company can create greater value for customers and shareholders, and work more effectively internally.

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